Privacy policy
Privacy policy for villa-bol.hr (Villa AQUA)
General Terms & Conditions and
Data Protection Declaration
Here you can read our general terms and conditions. Further down on this page you
will find extensive information about our Data Protection Declaration.
General Terms & Conditions
The following describes our general terms and conditions. These terms and conditions govern all bookings
made with us via our website, in our app or arranged by third parties. For questions, please contact our
Customer Service, either by e-mail to villa.aqua@villa-bol.hr or by phone on +385992222045.
1. Ordering
The number of persons, price, accommodation and other products and services to be provided by the Villa
Aqua will be stated on the confirmation received by the guest after ordering. Villa Aqua is adults only type
of accomodation.
2. Validity of the price agreement
The agreed prices are binding on both parties, however, the Villa Aqua reserves the right to adjust the
prices as a result of changes in costs due to increased taxes and fees or other conditions outside of the villa's
control.
3. Changes to orders and cancellations
The type of cancellation rules which apply to your booking will depend on the type of booking you have
made. Always check which rules apply to your booking, as shown on the booking confirmation. Read about
the different cancellation rules here:
3.1 Guaranteed until 16:00
Villa Aqua is obliged to offer a room to a guest until 22:00 on the arrival date. If the guest has not cancelled
the booking or arrived before this time, the hotel may cancel the booking without contacting the guest.
3.2 Guaranteed
The reservation has been guaranteed via a company contract, travel agency or by credit card. Villa Aqua
will keep the confirmed reservation open until 07:00 on the following morning. Cancellation of guaranteed
reservations must be made no later than 16:00 on the arrival date. If the guest does not show up, or if the
guest cancels after 16:00, the first night of the stay will be charged.
3.3 Contract bookings
For orders placed by customers via third parties, the ordering/cancellation rules mentioned in rticle 3.2 will
apply.
3.4 18 year age limit
For guests who are arriving to Villa Aqua we have an minimum age limit of 18 years. Villa Aqua reserves
the right to cancel the booking if no valid ID can be produced.
4. Payment
4.1 Cash payments
In the case of cash payments, the hotel will require either a cash deposit on check-in, or a credit card
guarantee.
4.2 Card payments
Villa Aqua accepts payments from the following credit card companies: Visa, American Express,
MasterCard, Diners and Eurocard. For orders via our website, we accept Visa, American Express,
MasterCard and Diners.
5. Check-in and check-out
Ordered rooms are guaranteed to be ready for checking in from 13:00 on the date of arrival (local
exceptions may apply). The check-out time is determined by Villa Aqua, and is usually 12:00 on the
departure date.
6. Liability in the event of damage
The guest, or whoever is the guarantor for the room, is responsible for damage to property resulting from
negligent or irresponsible behaviour by guests. We would remind you that all Villa Aqua room and
facilities are non-smoking. In case of infringement of this rule, the hotel will claim compensation for extra
cleaning of the room. This compensation has been set at 300 EUR, and will be debited from the final bill of
the guest indicated as being responsible for the room.
7. Force Majeure
Events outside the control of the parties to this agreement – for example strikes, lock-outs, fire, etc. that
make it impossible to fulfil the obligations of this agreement – entitle the parties to cancel the agreement
without liability for compensation.
8. Jurisdiction
All disputes that may arise between the parties to this agreement (the guest and the hotel), shall be resolved
in accordance with Croatian law. If the dispute cannot be mutually resolved, the jurisdiction relating to the
location of the hotel premises shall apply, unless consumer relations are subject to mandatory rules.
Data Protection Declaration for Villa Aqua
1. Introduction
Here at Villa Aqua, we process your personal data in various ways, for example when you order services
from us, stay at our villa, use services we provide and some other situations. Our Data Protection
Declaration gives you more information about how we process your personal data. In the following you
will also find contact information, should you have any questions or wish to view the information we hold
on you.
We process your personal data in accordance with the current Croatian personal data legislation, including
GDPR.
2. The data controller for your personal data
Villa Aqua, Put Čempresa 4, 21420 Bol, +385992222045, e-mail villa.aqua@villa-bol.hr is the data
controller responsible for processing personal data in our centralised systems for booking, invoicing and
hotel management. Whenever you book a room, spend a night or make a payment with us, Villa Aqua is
the data controller.
Linkram, obrt za digitalni marketing i web dizajn, Vatrogasna 20A, 10380 Sveti Ivan Zelina, organisation
no. 07371075510, Tel.: +385915599695, e-mail info@linkram.hr , is the data controller for our website.
3. Processing of personal data relating to booking and hotel stays
In connection with bookings made by you or by others on your behalf, we process the personal data we
need to fulfil the agreement for booking and purchase of services. This is information which you have
given us directly or via travel or other agents. For example, we process information about your identity,
your contact details and your payment details. In certain cases, we store your passport number. We also
process other information you may have given us which is relevant to your stay with us. This could be
information about allergies or special requests for your stay. We record all purchases and orders you make
with us in order to provide such services and to enable you to pay for them.
We process this information for as long as necessary for fulfilling the booking agreement with you, and
also as far as this is imposed on us by current legislation or official requirements.
We log the use of key cards in our Villa Aqua. We do this to combat and solve crime, and for safety
purposes, including fire safety. We store our logs for 30 days.
4. Processing of personal data for marketing purposes
We will also use your e-mail address or telephone number to send you news and offers within the rules for
existing customer relationships. Our starting point is the Croatian marketing legislation.
We will contact you on the social media in accordance with your consent, or within the framework of
existing customer relationships. In order to use social media as a communications channel, we need to pass
your e-mail address or telephone number to the social media in question. Our starting point here is consent
or legitimate interests.
You may at any time withdraw consents you have given.
You can also decline to accept marketing within the framework of existing customer relationships. You can
do this by sending a mail to villa.aqua@villa-bol.hr.
5. Processing of personal data for development, troubleshooting and security
We will process data, including personal data, for the purposes of troubleshooting or error correction, for
improving our services and the technology we use and for analysing usage and user behaviour. We will
also process personal data in order to verify your identity, including verifying your identity in connection
with your use of our digital services.
As far as possible, we anonymise data or create statistics, but will also have to process personal data for
development, troubleshooting, statistical and security purposes.
6. Other processing of personal data
In the case of competitions or other activities which you may take part in, we will process personal data
such as name and contact information when this is necessary, e.g. for recording participants and then
drawing one or more winners. As far as possible, we will specifically inform you of this at the time you
take part in competitions or other activities.
If you contact our customer service or otherwise approach us with an inquiry, we will process the personal
data you provide to the extent that this is necessary for answering and logging your inquiry. This is for
legitimate interests or to fulfill agreements with you or to answer your inquiries. The legitimate interests are
to practice good customer care.
Apart from the processing described in our Data Protection Declaration or based on your consent, in certain
cases we must or may process personal data when this is imposed on us or permitted by applicable
legislation, including the Croatian Personal Data Act and GDPR, or by applicable orders from the
authorities or courts.
7. Processing of personal data relating to our suppliers, business customers and business contacts
We process information about contact persons appointed by our suppliers, business customers, cooperation
partners, participants in events aimed at the business world and other persons acting in a business role. We
do this in order to work efficiently, to enter into and enforce contracts, recruit employees, manage our
business and develop our business and professional network. Such information typically comprises name,
contact information, position, business, skills, commercial interests and participation in our events for the
business world or a previous interest in us and our employees.
We store such information for as long as we consider that the person is one of our business contacts.
The starting point for this is our legitimate interests.
8. Surrender of personal data and mandatory processing
We do not pass on your personal data to third parties unless you have consented to this or unless the
applicable legislation, including the Croatian Personal Data Act and GDPR, or a valid order from the
authorities or the courts permit or force us to do so.
For clarity, we would point out that our use of data controllers to process information on our behalf does
not constitute surrender of information.
9. Collection of personal data from others
In order to ensure that we have the correct information about you, we may cleanse your information against
other sources, such as telephone directories, public registries and the like. In some cases, it may be relevant
to credit-check our customers, which involves obtaining credit data from other sources. We obtain
demographic information such as age, gender and language from other sources. We obtain information
from our cooperation partners and other parts of our group, where this is lawful and necessary for providing
services and communication for you.
10. Your rights
As a person, you have various rights under the Personal Data Regulations.
You have the right to view your information, and to correct or delete personal data about yourself which we
are processing. You are further entitled to request limited processing, to raise objections to processing and
to request entitlement to data portability.
If you want to use your right to access our treatment of your personal data, feel free to contact us by
email, villa.aqua@villa-bol.hr. We will answer your inquiry as soon as possible, and no later than within 30
days.
We will ask you to confirm your identity or provide further information before we allow you to make use
of your entitlements with us. We have to do this to ensure that we only give access to your personal
information to you – and not to anyone claiming to be you.
11. Data Protection Officer
We have our own Data Protection Officer at Villa Aqua. The Data Protection Officer is responsible for all
personal data we process.
The Data Protection Officer's work is to monitor our compliance with the personal data rules and our
internal guidelines.
The Data Protection Officer may also help you to assert your rights in respect of us, or help you get
answers to questions about your personal data held by us.
You can contact our Data Protection Officer at zlatko.vojvoda@gmail.com.
If you feel that our processing of personal data does not match what we have described here or otherwise
breaches the personal data legislation, you may, as an alternative, complain to the Crotian Data Protection
Authority.
12. Use of data processor. Transfer abroad
We use several data processors to allow us to deliver our services to you. Our biggest data processor is our
booking system RoomRaccon.
13. Cookies/Information capsules
We use information capsules (cookies) to improve user experience of our website.
A cookie is a small text-based datafile stored in your equipment (your smartphone, computer or, for
example, a tablet). Cookies help to recognise what type of content and which pages are visited on our
website. Information stored by means of a cookie may include how you use the website, what type of
browser you use and which pages you have visited.
A permanent cookie remains on your equipment for a defined period of time. A session cookie is stored
temporarily on your equipment memory while you are visiting our website. The session cookie disappears
when you close your browser. We use both permanent and session cookies. Villa Aqua may also use third-
party cookies.
If you do not wish our website to store cookies on your equipment, you can turn off the use of cookies in
your web browser. If you turn off cookies, the functionality of the website will be reduced.
14. Changes to Data Protection Declaration or to processing
We are continually working to develop and improve our services for our customers. This may change the
method or extent of our processing of personal data. Information we provide in this personal data
declaration will thus be adapted and updated at regular intervals. We will also change the Data Protection
Declaration when new rules or official practice makes this necessary.
At villa-bol.hr one of our main priorities is the privacy of our visitors. This privacy policy document contains the types of data it collects and records.
If you have additional questions or need additional information about our Privacy Policy, do not hesitate to contact us by e-mail at villa.aqua@villa-bol.hr.
This privacy policy applies only to our online activities and applies to visitors to our website with regard to the information they have shared and / or collected at Villa AQUA. This policy does not apply to data collected offline or through channels other than this website.
Consent
By using our website, you accept our privacy policy and accept its terms.
The information we collect
The personal information you have requested to provide and the reasons why it asks you to make it clear to you at the time we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you, such as your name, email address, telephone number, message content and / or attachments that you can send us and any other information you choose to provide.
When you register for an account, we may ask for your contact information, including items such as name, business name, address, email address, and phone number.
How we use your information
We use the information we collect in a variety of ways, including:
- manage and maintain our website
- Improving, personalizing and expanding our website
- Understanding and analyzing how you use our website
- Development of new products, services, features and functionalities
- Communicate with you either directly or through one of our partners, including customer service, to provide you with updates and other information related to the website, as well as for marketing and promotional purposes
- Sending e-mails
Log files
Villa AQUA follows the standard procedure of using log files. These files record visitors when they visit websites. All hosting companies do this and are part of hosting analytics services. Data collected by log files includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referral / exit pages, and possible number of clicks. They are not related to any personally identifiable information. The purpose of the information is to analyze trends, administer the website, track user movements on the website and collect demographic data.
Cookies
Like any other website, Villa AQUA uses "cookies". These cookies are used to store data including visitor preferences and pages on the website that the visitor has accessed or visited. This information is used to optimize the user experience by customizing the content of our websites based on the type of browser and / or other visitor data.
Privacy Policy for Advertising Partners
Third-party ad servers or ad networks use technologies such as cookies, JavaScript or Web Beacon that are used in their ads and links that appear on Villa AQUA and that are sent directly to the user's browser. They automatically get your IP address when this happens. These technologies are used to measure the effectiveness of their advertising campaigns and / or to personalize the advertising content you see on the websites you visit.
Please note that Villa AQUA does not have access to or control over these cookies used by third-party advertisers.
Third Party Privacy Policy
The privacy policy of Villa AQUA does not apply to other advertisers or websites. We therefore advise you to consult the privacy policies of these third-party ads for more detailed information. This may include their practices and instructions on excluding certain options. A complete list of these Privacy Policy and their links can be found here: Privacy Policy Links.
You can disable cookies through individual browser options. To learn more about how to manage cookies with specific web browsers, they can be found on the appropriate browser websites.
CCPA privacy policy (we do not sell your personal information)
Under the CCPA, among other rights, consumers are entitled to:
Request that the company that collects consumer personal information disclose the categories and specific pieces of personal information that the company has collected about consumers.
Request that the company delete all personal consumer information collected by the company.
Ask the company that sells the consumer’s personal information, not sell the consumer’s personal information.
If you apply, we have a month to respond. If you wish to exercise any of these rights, please contact us.
GDPR Privacy Policy (Data Protection Rights)
We would like to make sure that you are fully aware of all your data protection rights. Each user is entitled to the following:
Right of access - You have the right to request copies of your personal data. We may charge you a small fee for this service.
Right of correction - you have the right to request that we correct any information that you believe is inaccurate. You also have the right to request that we fill in information that you consider to be incomplete.
Right to delete - You have the right to request the deletion of your personal data, under certain conditions.
Right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to object to the processing - You have the right to object to our processing of your personal data, under certain conditions.
Right to data portability - You have the right to request that we transfer the data we collect to another organization or directly to you, under certain conditions.
If you apply, we have a month to respond. If you wish to exercise any of these rights, please contact us.
