Terms and services
Terms and conditions
Welcome to Villa AQUA!
General Terms & Conditions and
Data Protection Declaration
Here you can read our general terms and conditions. Further down on this page you
will find extensive information about our Data Protection Declaration.
General Terms & Conditions
The following describes our general terms and conditions. These terms and conditions govern all bookings
made with us via our website, in our app or arranged by third parties. For questions, please contact our
Customer Service, either by e-mail to villa.aqua@villa-bol.hr or by phone on +385992222045.
1. Ordering
The number of persons, price, accommodation and other products and services to be provided by the Villa
Aqua will be stated on the confirmation received by the guest after ordering. Villa Aqua is adults only type
of accomodation.
2. Validity of the price agreement
The agreed prices are binding on both parties, however, the Villa Aqua reserves the right to adjust the
prices as a result of changes in costs due to increased taxes and fees or other conditions outside of the villa's
control.
3. Changes to orders and cancellations
The type of cancellation rules which apply to your booking will depend on the type of booking you have
made. Always check which rules apply to your booking, as shown on the booking confirmation. Read about
the different cancellation rules here:
3.1 Guaranteed until 16:00
Villa Aqua is obliged to offer a room to a guest until 22:00 on the arrival date. If the guest has not cancelled
the booking or arrived before this time, the hotel may cancel the booking without contacting the guest.
3.2 Guaranteed
The reservation has been guaranteed via a company contract, travel agency or by credit card. Villa Aqua
will keep the confirmed reservation open until 07:00 on the following morning. Cancellation of guaranteed
reservations must be made no later than 16:00 on the arrival date. If the guest does not show up, or if the
guest cancels after 16:00, the first night of the stay will be charged.
3.3 Contract bookings
For orders placed by customers via third parties, the ordering/cancellation rules mentioned in rticle 3.2 will
apply.
3.4 18 year age limit
For guests who are arriving to Villa Aqua we have an minimum age limit of 18 years. Villa Aqua reserves
the right to cancel the booking if no valid ID can be produced.
4. Payment
4.1 Cash payments
In the case of cash payments, the hotel will require either a cash deposit on check-in, or a credit card
guarantee.
4.2 Card payments
Villa Aqua accepts payments from the following credit card companies: Visa, American Express,
MasterCard, Diners and Eurocard. For orders via our website, we accept Visa, American Express,
MasterCard and Diners.
5. Check-in and check-out
Ordered rooms are guaranteed to be ready for checking in from 13:00 on the date of arrival (local
exceptions may apply). The check-out time is determined by Villa Aqua, and is usually 12:00 on the
departure date.
6. Liability in the event of damage
The guest, or whoever is the guarantor for the room, is responsible for damage to property resulting from
negligent or irresponsible behaviour by guests. We would remind you that all Villa Aqua room and
facilities are non-smoking. In case of infringement of this rule, the hotel will claim compensation for extra
cleaning of the room. This compensation has been set at 300 EUR, and will be debited from the final bill of
the guest indicated as being responsible for the room.
7. Force Majeure
Events outside the control of the parties to this agreement – for example strikes, lock-outs, fire, etc. that
make it impossible to fulfil the obligations of this agreement – entitle the parties to cancel the agreement
without liability for compensation.
8. Jurisdiction
All disputes that may arise between the parties to this agreement (the guest and the hotel), shall be resolved
in accordance with Croatian law. If the dispute cannot be mutually resolved, the jurisdiction relating to the
location of the hotel premises shall apply, unless consumer relations are subject to mandatory rules.
Data Protection Declaration for Villa Aqua
1. Introduction
Here at Villa Aqua, we process your personal data in various ways, for example when you order services
from us, stay at our villa, use services we provide and some other situations. Our Data Protection
Declaration gives you more information about how we process your personal data. In the following you
will also find contact information, should you have any questions or wish to view the information we hold
on you.
We process your personal data in accordance with the current Croatian personal data legislation, including
GDPR.
2. The data controller for your personal data
Villa Aqua, Put Čempresa 4, 21420 Bol, +385992222045, e-mail villa.aqua@villa-bol.hr is the data
controller responsible for processing personal data in our centralised systems for booking, invoicing and
hotel management. Whenever you book a room, spend a night or make a payment with us, Villa Aqua is
the data controller.
Linkram, obrt za digitalni marketing i web dizajn, Vatrogasna 20A, 10380 Sveti Ivan Zelina, organisation
no. 07371075510, Tel.: +385915599695, e-mail info@linkram.hr , is the data controller for our website.
3. Processing of personal data relating to booking and hotel stays
In connection with bookings made by you or by others on your behalf, we process the personal data we
need to fulfil the agreement for booking and purchase of services. This is information which you have
given us directly or via travel or other agents. For example, we process information about your identity,
your contact details and your payment details. In certain cases, we store your passport number. We also
process other information you may have given us which is relevant to your stay with us. This could be
information about allergies or special requests for your stay. We record all purchases and orders you make
with us in order to provide such services and to enable you to pay for them.
We process this information for as long as necessary for fulfilling the booking agreement with you, and
also as far as this is imposed on us by current legislation or official requirements.
We log the use of key cards in our Villa Aqua. We do this to combat and solve crime, and for safety
purposes, including fire safety. We store our logs for 30 days.
4. Processing of personal data for marketing purposes
We will also use your e-mail address or telephone number to send you news and offers within the rules for
existing customer relationships. Our starting point is the Croatian marketing legislation.
We will contact you on the social media in accordance with your consent, or within the framework of
existing customer relationships. In order to use social media as a communications channel, we need to pass
your e-mail address or telephone number to the social media in question. Our starting point here is consent
or legitimate interests.
You may at any time withdraw consents you have given.
You can also decline to accept marketing within the framework of existing customer relationships. You can
do this by sending a mail to villa.aqua@villa-bol.hr.
5. Processing of personal data for development, troubleshooting and security
We will process data, including personal data, for the purposes of troubleshooting or error correction, for
improving our services and the technology we use and for analysing usage and user behaviour. We will
also process personal data in order to verify your identity, including verifying your identity in connection
with your use of our digital services.
As far as possible, we anonymise data or create statistics, but will also have to process personal data for
development, troubleshooting, statistical and security purposes.
6. Other processing of personal data
In the case of competitions or other activities which you may take part in, we will process personal data
such as name and contact information when this is necessary, e.g. for recording participants and then
drawing one or more winners. As far as possible, we will specifically inform you of this at the time you
take part in competitions or other activities.
If you contact our customer service or otherwise approach us with an inquiry, we will process the personal
data you provide to the extent that this is necessary for answering and logging your inquiry. This is for
legitimate interests or to fulfill agreements with you or to answer your inquiries. The legitimate interests are
to practice good customer care.
Apart from the processing described in our Data Protection Declaration or based on your consent, in certain
cases we must or may process personal data when this is imposed on us or permitted by applicable
legislation, including the Croatian Personal Data Act and GDPR, or by applicable orders from the
authorities or courts.
7. Processing of personal data relating to our suppliers, business customers and business contacts
We process information about contact persons appointed by our suppliers, business customers, cooperation
partners, participants in events aimed at the business world and other persons acting in a business role. We
do this in order to work efficiently, to enter into and enforce contracts, recruit employees, manage our
business and develop our business and professional network. Such information typically comprises name,
contact information, position, business, skills, commercial interests and participation in our events for the
business world or a previous interest in us and our employees.
We store such information for as long as we consider that the person is one of our business contacts.
The starting point for this is our legitimate interests.
8. Surrender of personal data and mandatory processing
We do not pass on your personal data to third parties unless you have consented to this or unless the
applicable legislation, including the Croatian Personal Data Act and GDPR, or a valid order from the
authorities or the courts permit or force us to do so.
For clarity, we would point out that our use of data controllers to process information on our behalf does
not constitute surrender of information.
9. Collection of personal data from others
In order to ensure that we have the correct information about you, we may cleanse your information against
other sources, such as telephone directories, public registries and the like. In some cases, it may be relevant
to credit-check our customers, which involves obtaining credit data from other sources. We obtain
demographic information such as age, gender and language from other sources. We obtain information
from our cooperation partners and other parts of our group, where this is lawful and necessary for providing
services and communication for you.
10. Your rights
As a person, you have various rights under the Personal Data Regulations.
You have the right to view your information, and to correct or delete personal data about yourself which we
are processing. You are further entitled to request limited processing, to raise objections to processing and
to request entitlement to data portability.
If you want to use your right to access our treatment of your personal data, feel free to contact us by
email, villa.aqua@villa-bol.hr. We will answer your inquiry as soon as possible, and no later than within 30
days.
We will ask you to confirm your identity or provide further information before we allow you to make use
of your entitlements with us. We have to do this to ensure that we only give access to your personal
information to you – and not to anyone claiming to be you.
11. Data Protection Officer
We have our own Data Protection Officer at Villa Aqua. The Data Protection Officer is responsible for all
personal data we process.
The Data Protection Officer's work is to monitor our compliance with the personal data rules and our
internal guidelines.
The Data Protection Officer may also help you to assert your rights in respect of us, or help you get
answers to questions about your personal data held by us.
You can contact our Data Protection Officer at zlatko.vojvoda@gmail.com.
If you feel that our processing of personal data does not match what we have described here or otherwise
breaches the personal data legislation, you may, as an alternative, complain to the Crotian Data Protection
Authority.
12. Use of data processor. Transfer abroad
We use several data processors to allow us to deliver our services to you. Our biggest data processor is our
booking system RoomRaccon.
13. Cookies/Information capsules
We use information capsules (cookies) to improve user experience of our website.
A cookie is a small text-based datafile stored in your equipment (your smartphone, computer or, for
example, a tablet). Cookies help to recognise what type of content and which pages are visited on our
website. Information stored by means of a cookie may include how you use the website, what type of
browser you use and which pages you have visited.
A permanent cookie remains on your equipment for a defined period of time. A session cookie is stored
temporarily on your equipment memory while you are visiting our website. The session cookie disappears
when you close your browser. We use both permanent and session cookies. Villa Aqua may also use third-
party cookies.
If you do not wish our website to store cookies on your equipment, you can turn off the use of cookies in
your web browser. If you turn off cookies, the functionality of the website will be reduced.
14. Changes to Data Protection Declaration or to processing
We are continually working to develop and improve our services for our customers. This may change the
method or extent of our processing of personal data. Information we provide in this personal data
declaration will thus be adapted and updated at regular intervals. We will also change the Data Protection
Declaration when new rules or official practice makes this necessary.
These terms and conditions describe the rules and regulations for the use of the Villa AQUA website located at villa-bol.hr.
By accessing this website, we assume that you accept these terms and conditions. Do not continue to use the Villa AQUA website if you do not agree to all of the terms and conditions set out on this page.
The following terminology applies to these Terms and Conditions, the Privacy Statement and Disclaimer and all agreements: “Customer”, “You” and “Your” refers to you, the person signing up on this website and in accordance with terms and conditions of the company. “Company”, “We”, “We”, “Our” and “We” refers to our company. “Party”, “parties” or “us” refers to both the client and ourselves. All conditions relate to the offer, acceptance and consideration of payment necessary for the procedure of our assistance to the Client in the most appropriate way explicitly in order to meet the needs of the Client in terms of providing these services, in accordance with applicable law of the Republic of Croatia.
Cookies
We use cookies. By accessing villa-bol.hr you have agreed to the use of cookies in accordance with the Privacy Policy of Villa AQUA.
Most interactive websites use cookies to get user information for each visit. Cookies are used on our website to enable the functionality of certain areas to make it easier for people who visit our website. Some of our partners / advertisers may also use cookies.
Liscence
Unless otherwise stated, Villa AQUA and / or its licensors own the intellectual property rights in all materials on Villa AQUA. All intellectual property rights are reserved. You can access this approach from Villa AQUA for your personal use subject to the restrictions set out in these terms and conditions.
It is not allowed:
- Re-publish material from villa-bol.hr
- Sale, rental or sublicensing of materials from villa-bol.hr
- Reproduce, duplicate or copy material from villa-bol.hr
- Redistribute content from villa-bol.hr
Parts of this website provide users with the ability to post and exchange opinions and information in certain parts of the website. Villa AQUA does not filter, edit, publish or review comments prior to their presence on the Site. The comments do not reflect the views of Villa AQUA, its agents and / or subsidiaries. Comments reflect the views and opinions of the person posting their views and opinions. To the extent permitted by applicable law, Villa AQUA will not be liable for comments or any liability, damage or expense caused and / or suffered as a result of any use and / or publication and / or appearance of comments on this website.
Villa AQUA reserves the right to monitor all comments and remove comments that may be considered inappropriate, offensive or cause a violation of these Terms and Conditions.
You warrant and represent that:
- You have the right to post comments on our website and have all necessary licenses and consents to do so
- The comments do not affect any intellectual property rights, including without limitation the copyright, patent or trademark of any third party
- Comments do not contain any defamatory, offensive, obscene or otherwise illegal material that constitutes a violation of privacy
- Comments will not be used to seek or promote business or custom or to display commercial or illegal activities
You hereby grant Villa AQUA a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your comments in any form and form or medium.
Link to our content
The following organizations may link to our website without prior written permission:
- Goverment agencies
- Search engines
- Newspapper portals
- Internet directory distributors may link to our website in the same way as they hyperlink to the websites of other listed companies; and
- Accredited companies throughout the system, in addition to searching for nonprofits, charity malls, and charity fundraising groups, may not hyperlink to our website.
These organizations may link to our homepage, publications or other information on the Website as long as the link: (a) is in no way deceptive; (b) does not imply false sponsorship, approval or approval of the party connecting it and its products and / or services; and (c) fits into the context of the website of the linking party.
We may consider and approve other connection requests from the following types of organizations:
- generally known sources of consumer and / or business information
- dot.com community sites
- associations or other groups representing charitable organizations
- network directory distributors;
- Internet portals
- accounting, legal and consulting firms; and
- educational institutions and trade associations.
We will approve requests for affiliation from these organizations if we decide that: (a) the affiliation would not make us less favorable to ourselves or to our accredited companies; (b) the organization does not have any negative records with us; (c) if the benefit of the hyperlink visibility compensates us for the absence of Villa AQUA; and (d) the link is in the context of general resource information.
These organizations may link to our homepage as long as the link: (a) is in no way deceptive; (b) does not imply false sponsorship, approval or approval of the party connecting it and its products or services; and (c) fits into the context of the website of the linking party.
If you are one of the organizations listed in the previous paragraph and want to link to our website, you must notify us by sending an email to Villa AQUA. Include your name, organization name, contact information as well as the URL of your website, a list of all the URLs from which you intend to link our website and a list of URLs on our website to which you want to link. Wait 2-3 weeks for a response.
Approved organizations can hyperlink to our website as follows:
- By using our corporate name; or
- Using a single resource locator that is connected; or
- Using any other description of our website that is linked to it makes sense within the context and format of the content on the pages of the party linking it.
The use of the Villa AQUA logo or other works of art for the purpose of connection is not permitted unless there is a trademark license agreement.
Iframe
Without prior approval and written permission, you may not create frames around our websites that in any way alter the visual presentation or appearance of our website.
Content responsibility
We will not be responsible for any content that appears on your website. You agree to protect and defend us from all claims appearing on your website. No link may appear on any website that may be construed as defamatory, obscene or criminal or that violates, otherwise violates or advocates a violation or other violation of any third party rights.
Reservation of rights
We reserve the right to request the removal of all links or any specific links on our website. You agree to immediately remove all links to our website upon request. We also reserve the right to change these terms and conditions at any time. By constantly linking to our website, you agree to be bound by and follow these related terms and conditions.
Removing links from our website
If you find any link on any website that is offensive for any reason, you are free to contact us at any time. We will consider requests to remove links, but we are not required to respond to this or that.
We do not guarantee that the information on this website is accurate, we do not guarantee its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is updated.
Disclaimer for Villa AQUA
If you need additional information or have any questions regarding the disclaimer of our site, feel free to contact us by e-mail at villa.aqua@villa-bol.hr.
Disclaimer for Villa AQUA
All information on this website is published in good faith and for general information only. Villa AQUA does not guarantee the completeness, reliability and accuracy of this information. Any action you take according to the information you find on this website (villa-bol.hr) is strictly at your own risk. Villa AQUA is not liable for losses and / or damages related to the use of our website.
From our website you can visit other websites by following the hyperlink to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these websites. These links to other websites do not imply a recommendation for all content contained on those websites. Website owners and content are subject to change without notice and may occur before we have the opportunity to remove a link that may have become "bad".
Please also note that when you leave our website, other websites may have different privacy policies and terms that are beyond our control. Before joining any company or transferring any information, check the privacy policies of these websites as well as their “Terms of Service”.
Consent
By using our website, you accept our disclaimer and accept its terms.
Updating
If we update, modify or make any changes to this document, these changes will be prominently posted here.
