Pravila privatnosti

Pravila o privatnosti za Villa AQUA

General Terms & Conditions and

Data Protection Declaration

Here you can read our general terms and conditions. Further down on this page you

will find extensive information about our Data Protection Declaration.

General Terms & Conditions

The following describes our general terms and conditions. These terms and conditions govern all bookings

made with us via our website, in our app or arranged by third parties. For questions, please contact our

Customer Service, either by e-mail to villa.aqua@villa-bol.hr or by phone on +385992222045.

1. Ordering

The number of persons, price, accommodation and other products and services to be provided by the Villa

Aqua will be stated on the confirmation received by the guest after ordering. Villa Aqua is adults only type

of accomodation.

2. Validity of the price agreement

The agreed prices are binding on both parties, however, the Villa Aqua reserves the right to adjust the

prices as a result of changes in costs due to increased taxes and fees or other conditions outside of the villa's

control.

3. Changes to orders and cancellations

The type of cancellation rules which apply to your booking will depend on the type of booking you have

made. Always check which rules apply to your booking, as shown on the booking confirmation. Read about

the different cancellation rules here:

3.1 Guaranteed until 16:00

Villa Aqua is obliged to offer a room to a guest until 22:00 on the arrival date. If the guest has not cancelled

the booking or arrived before this time, the hotel may cancel the booking without contacting the guest.

3.2 Guaranteed

The reservation has been guaranteed via a company contract, travel agency or by credit card. Villa Aqua

will keep the confirmed reservation open until 07:00 on the following morning. Cancellation of guaranteed

reservations must be made no later than 16:00 on the arrival date. If the guest does not show up, or if the

guest cancels after 16:00, the first night of the stay will be charged.

3.3 Contract bookings

For orders placed by customers via third parties, the ordering/cancellation rules mentioned in rticle 3.2 will

apply.

3.4 18 year age limit

For guests who are arriving to Villa Aqua we have an minimum age limit of 18 years. Villa Aqua reserves

the right to cancel the booking if no valid ID can be produced.

4. Payment

4.1 Cash payments

In the case of cash payments, the hotel will require either a cash deposit on check-in, or a credit card

guarantee.

4.2 Card payments

Villa Aqua accepts payments from the following credit card companies: Visa, American Express,

MasterCard, Diners and Eurocard. For orders via our website, we accept Visa, American Express,

MasterCard and Diners.

5. Check-in and check-out

Ordered rooms are guaranteed to be ready for checking in from 13:00 on the date of arrival (local

exceptions may apply). The check-out time is determined by Villa Aqua, and is usually 12:00 on the

departure date.

6. Liability in the event of damage

The guest, or whoever is the guarantor for the room, is responsible for damage to property resulting from

negligent or irresponsible behaviour by guests. We would remind you that all Villa Aqua room and

facilities are non-smoking. In case of infringement of this rule, the hotel will claim compensation for extra

cleaning of the room. This compensation has been set at 300 EUR, and will be debited from the final bill of

the guest indicated as being responsible for the room.

7. Force Majeure

Events outside the control of the parties to this agreement – for example strikes, lock-outs, fire, etc. that

make it impossible to fulfil the obligations of this agreement – entitle the parties to cancel the agreement

without liability for compensation.

8. Jurisdiction

All disputes that may arise between the parties to this agreement (the guest and the hotel), shall be resolved

in accordance with Croatian law. If the dispute cannot be mutually resolved, the jurisdiction relating to the

location of the hotel premises shall apply, unless consumer relations are subject to mandatory rules.

Data Protection Declaration for Villa Aqua

1. Introduction

Here at Villa Aqua, we process your personal data in various ways, for example when you order services

from us, stay at our villa, use services we provide and some other situations. Our Data Protection

Declaration gives you more information about how we process your personal data. In the following you

will also find contact information, should you have any questions or wish to view the information we hold

on you.

We process your personal data in accordance with the current Croatian personal data legislation, including

GDPR.

2. The data controller for your personal data

Villa Aqua, Put Čempresa 4, 21420 Bol, +385992222045, e-mail villa.aqua@villa-bol.hr is the data

controller responsible for processing personal data in our centralised systems for booking, invoicing and

hotel management. Whenever you book a room, spend a night or make a payment with us, Villa Aqua is

the data controller.

Linkram, obrt za digitalni marketing i web dizajn, Vatrogasna 20A, 10380 Sveti Ivan Zelina, organisation

no. 07371075510, Tel.: +385915599695, e-mail info@linkram.hr , is the data controller for our website.

3. Processing of personal data relating to booking and hotel stays

In connection with bookings made by you or by others on your behalf, we process the personal data we

need to fulfil the agreement for booking and purchase of services. This is information which you have

given us directly or via travel or other agents. For example, we process information about your identity,

your contact details and your payment details. In certain cases, we store your passport number. We also

process other information you may have given us which is relevant to your stay with us. This could be

information about allergies or special requests for your stay. We record all purchases and orders you make

with us in order to provide such services and to enable you to pay for them.

We process this information for as long as necessary for fulfilling the booking agreement with you, and

also as far as this is imposed on us by current legislation or official requirements.

We log the use of key cards in our Villa Aqua. We do this to combat and solve crime, and for safety

purposes, including fire safety. We store our logs for 30 days.

4. Processing of personal data for marketing purposes

We will also use your e-mail address or telephone number to send you news and offers within the rules for

existing customer relationships. Our starting point is the Croatian marketing legislation.

We will contact you on the social media in accordance with your consent, or within the framework of

existing customer relationships. In order to use social media as a communications channel, we need to pass

your e-mail address or telephone number to the social media in question. Our starting point here is consent

or legitimate interests.

You may at any time withdraw consents you have given.

You can also decline to accept marketing within the framework of existing customer relationships. You can

do this by sending a mail to villa.aqua@villa-bol.hr.

5. Processing of personal data for development, troubleshooting and security

We will process data, including personal data, for the purposes of troubleshooting or error correction, for

improving our services and the technology we use and for analysing usage and user behaviour. We will

also process personal data in order to verify your identity, including verifying your identity in connection

with your use of our digital services.

As far as possible, we anonymise data or create statistics, but will also have to process personal data for

development, troubleshooting, statistical and security purposes.

6. Other processing of personal data

In the case of competitions or other activities which you may take part in, we will process personal data

such as name and contact information when this is necessary, e.g. for recording participants and then

drawing one or more winners. As far as possible, we will specifically inform you of this at the time you

take part in competitions or other activities.

If you contact our customer service or otherwise approach us with an inquiry, we will process the personal

data you provide to the extent that this is necessary for answering and logging your inquiry. This is for

legitimate interests or to fulfill agreements with you or to answer your inquiries. The legitimate interests are

to practice good customer care.

Apart from the processing described in our Data Protection Declaration or based on your consent, in certain

cases we must or may process personal data when this is imposed on us or permitted by applicable

legislation, including the Croatian Personal Data Act and GDPR, or by applicable orders from the

authorities or courts.

7. Processing of personal data relating to our suppliers, business customers and business contacts

We process information about contact persons appointed by our suppliers, business customers, cooperation

partners, participants in events aimed at the business world and other persons acting in a business role. We

do this in order to work efficiently, to enter into and enforce contracts, recruit employees, manage our

business and develop our business and professional network. Such information typically comprises name,

contact information, position, business, skills, commercial interests and participation in our events for the

business world or a previous interest in us and our employees.

We store such information for as long as we consider that the person is one of our business contacts.

The starting point for this is our legitimate interests.

8. Surrender of personal data and mandatory processing

We do not pass on your personal data to third parties unless you have consented to this or unless the

applicable legislation, including the Croatian Personal Data Act and GDPR, or a valid order from the

authorities or the courts permit or force us to do so.

For clarity, we would point out that our use of data controllers to process information on our behalf does

not constitute surrender of information.

9. Collection of personal data from others

In order to ensure that we have the correct information about you, we may cleanse your information against

other sources, such as telephone directories, public registries and the like. In some cases, it may be relevant

to credit-check our customers, which involves obtaining credit data from other sources. We obtain

demographic information such as age, gender and language from other sources. We obtain information

from our cooperation partners and other parts of our group, where this is lawful and necessary for providing

services and communication for you.

10. Your rights

As a person, you have various rights under the Personal Data Regulations.

You have the right to view your information, and to correct or delete personal data about yourself which we

are processing. You are further entitled to request limited processing, to raise objections to processing and

to request entitlement to data portability.

If you want to use your right to access our treatment of your personal data, feel free to contact us by

email, villa.aqua@villa-bol.hr. We will answer your inquiry as soon as possible, and no later than within 30

days.

We will ask you to confirm your identity or provide further information before we allow you to make use

of your entitlements with us. We have to do this to ensure that we only give access to your personal

information to you – and not to anyone claiming to be you.

11. Data Protection Officer

We have our own Data Protection Officer at Villa Aqua. The Data Protection Officer is responsible for all

personal data we process.

The Data Protection Officer's work is to monitor our compliance with the personal data rules and our

internal guidelines.

The Data Protection Officer may also help you to assert your rights in respect of us, or help you get

answers to questions about your personal data held by us.

You can contact our Data Protection Officer at zlatko.vojvoda@gmail.com.

If you feel that our processing of personal data does not match what we have described here or otherwise

breaches the personal data legislation, you may, as an alternative, complain to the Crotian Data Protection

Authority.

12. Use of data processor. Transfer abroad

We use several data processors to allow us to deliver our services to you. Our biggest data processor is our

booking system RoomRaccon.

13. Cookies/Information capsules

We use information capsules (cookies) to improve user experience of our website.

A cookie is a small text-based datafile stored in your equipment (your smartphone, computer or, for

example, a tablet). Cookies help to recognise what type of content and which pages are visited on our

website. Information stored by means of a cookie may include how you use the website, what type of

browser you use and which pages you have visited.

A permanent cookie remains on your equipment for a defined period of time. A session cookie is stored

temporarily on your equipment memory while you are visiting our website. The session cookie disappears

when you close your browser. We use both permanent and session cookies. Villa Aqua may also use third-

party cookies.

If you do not wish our website to store cookies on your equipment, you can turn off the use of cookies in

your web browser. If you turn off cookies, the functionality of the website will be reduced.

14. Changes to Data Protection Declaration or to processing

We are continually working to develop and improve our services for our customers. This may change the

method or extent of our processing of personal data. Information we provide in this personal data

declaration will thus be adapted and updated at regular intervals. We will also change the Data Protection

Declaration when new rules or official practice makes this necessary.

Na villa-bol.hr jedan od naših glavnih prioriteta je privatnost naših posjetitelja. Ovaj dokument o pravilima privatnosti sadrži vrste podataka koje prikuplja i bilježi.

Ako imate dodatna pitanja ili su vam potrebne dodatne informacije o našim Pravilima o privatnosti, ne ustručavajte se kontaktirati nas putem e-maila na villa.aqua@villa-bol.hr.

Ova se pravila o privatnosti odnose samo na naše mrežne aktivnosti i vrijede za posjetitelje naše web stranice s obzirom na informacije koje su podijelili i / ili prikupljali u Villa AQUA. Ovo se pravilo ne odnosi na podatke prikupljene izvan mreže ili preko kanala koji nisu ove web stranice.

Pristanak

Korištenjem naše web stranice, prihvaćate našu politiku privatnosti i prihvaćate njene uvjete.

Informacije koje prikupljamo

Osobni podaci koje ste tražili da pružite i razlozi zašto vas od njih traži da vam postanu jasni u trenutku kada od vas tražimo da navedete svoje osobne podatke.

Ako nas kontaktirate izravno, možda ćemo dobiti dodatne informacije o vama, kao što su vaše ime, adresa e-pošte, telefonski broj, sadržaj poruke i / ili privitke koje nam možete poslati i sve ostale podatke koje odlučite da nam date.

Kada se registrirate za račun, možemo tražiti vaše kontaktne podatke, uključujući stavke kao što su ime, naziv tvrtke, adresa, adresa e-pošte i telefonski broj.

Kako koristimo vaše podatke

Informacije koje prikupljamo koristimo na različite načine, uključujući:

upravljajte i održavajte naše web stranicu
Poboljšanje, personaliziranje i proširivanje naše web stranicu
Shvačanje i analiziranje kako koristite našu web stranicu
Razvoj novih proizvoda, usluga, značajki i funkcionalnosti
Komuniciranje s vama bilo izravno ili putem nekog od naših partnera, uključujući službu za korisnike, kako bismo vam pružili ažuriranja i druge informacije koje se odnose na web stranicu, kao i za marketinške i promotivne svrhe
Slanje e-pošte

Datoteke dnevnika

Villa AQUA slijedi standardni postupak korištenja datoteka dnevnika. Ove datoteke evidentiraju posjetitelje kada posjećuju web mjesta. Sve hosting tvrtke rade to i dio su usluga analitike hostinga. Podaci prikupljeni datotekama dnevnika uključuju adrese internetskog protokola (IP), vrstu preglednika, davatelja internetskih usluga (ISP), žig datuma i vremena, stranice upućivanja / izlaska i eventualni broj klikova. Nisu povezane s bilo kojom informacijom koja se može osobno identificirati. Svrha informacija je analiza trendova, administriranje web mjesta, praćenje kretanja korisnika na web mjestu i prikupljanje demografskih podataka.

Kolačići

Kao i bilo koje druge web stranice, Villa AQUA koristi “kolačiće”. Ovi kolačići koriste se za pohranjivanje podataka uključujući preferencije posjetitelja i stranice na web mjestu kojima je posjetitelj pristupio ili posjetio. Te se informacije koriste za optimiziranje korisničkog iskustva prilagođavanjem sadržaja naših web stranica na temelju vrste preglednika i / ili drugih podataka posjetitelja.

Pravila o privatnosti za oglašavačke partnere

Oglasni poslužitelji ili oglasne mreže trećih strana koriste tehnologije poput kolačića, JavaScripta ili Web Beacon koji se koriste u svojim oglasima i vezama koje se pojavljuju na Villa AQUA, a koje se šalju izravno na preglednik korisnika. Oni automatski dobivaju vašu IP adresu kada se to dogodi. Te se tehnologije koriste za mjerenje učinkovitosti njihovih reklamnih kampanja i / ili za personaliziranje reklamnog sadržaja koji vidite na web stranicama koje posjetite.

Imajte na umu da Villa AQUA nema pristup ili nadzor nad ovim kolačićima koje koriste oglašavači trećih strana.

Pravila o privatnosti trećih strana

Pravila o privatnosti Villa AQUA ne odnose se na ostale oglašavače ili web stranice. Stoga vam savjetujemo da se za detaljnije informacije konzultirate s pravilima privatnosti ovih trećih oglasa. To može uključivati njihove prakse i upute o isključivanju određenih opcija. Kompletan popis ovih Pravila o privatnosti i njihove poveznice možete pronaći ovdje: Veze za politiku privatnosti.

Možete onemogućiti kolačiće putem pojedinačnih opcija preglednika. Da biste saznali detaljnije informacije o upravljanju kolačićima s određenim web preglednicima, one se mogu pronaći na odgovarajućim web lokacijama preglednika. Što su kolačići?

CCPA pravila o privatnosti (ne prodajemo vaše osobne podatke)

U skladu s CCPA-om, između ostalih prava, kalifornijski potrošači imaju pravo na:

Zatražite da tvrtka koja prikuplja osobne podatke potrošača otkriva kategorije i specifične dijelove osobnih podataka koje je tvrtka prikupila o potrošačima.

Zatražite da tvrtka izbriše sve osobne podatke o potrošaču koje je tvrtka prikupila.

Zatražite da tvrtka koja prodaje osobne podatke potrošača, a ne da prodaje osobne podatke potrošača.

Ako podnesete zahtjev, imamo vam mjesec dana da vam odgovorimo. Ako želite iskoristiti bilo koje od ovih prava, obratite nam se.

Pravila o privatnosti GDPR-a (Prava na zaštitu podataka)

Željeli bismo biti sigurni da ste potpuno svjesni svih svojih prava na zaštitu podataka. Svaki korisnik ima pravo na sljedeće:

Pravo na pristup – Imate pravo zatražiti kopije vaših osobnih podataka. Možemo vam naplatiti malu naknadu za ovu uslugu.

Pravo na ispravljanje – imate pravo zatražiti da ispravimo bilo koje podatke za koje smatrate da su netočni. Također imate pravo tražiti da ispunimo podatke za koje smatrate da su nepotpuni.

Pravo na brisanje – Imate pravo tražiti brisanje vaših osobnih podataka, pod određenim uvjetima.

Pravo na ograničavanje obrade – Imate pravo tražiti da ograničimo obradu vaših osobnih podataka, pod određenim uvjetima.

Pravo na prigovor na obradu – Imate pravo prigovora na našu obradu vaših osobnih podataka, pod određenim uvjetima.

Pravo na prenosivost podataka – Imate pravo tražiti da podatke koje smo prikupili prenesemo drugoj organizaciji ili izravno vama, pod određenim uvjetima.

Ako podnesete zahtjev, imamo vam mjesec dana da vam odgovorimo. Ako želite iskoristiti bilo koje od ovih prava, obratite nam se.